Frequently Asked Questions

Drop us an email if you couldn’t find an answer to your question here.

Getting Started with WPTM


Can I try Web Pro Tournament Manager for free?

Yes, in fact creating an account and setting up your tournaments is completely free for new accounts!  You can even test out your leaderboards and reports with up to 3 free anglers per tournament and create unlimited tournaments.  From then on, you’ll need to purchase credits to register new anglers. 

How much does a credit cost?

The cost of a single  credit is currently $0.97. This amount changes based on demand and availability, but generally is lower off-season and higher during active tournament months.

How many credits do I need to register my anglers?

The first 3 anglers registering to your tournament are FREE. After that, you’ll need at least 2 credits (based on a 1-day tournament) to register each additional angler to your tournament. If your tournament is longer than a single day, this amount will be larger based on your tournament’s duration. For example, a 2-day tournament requires 3 credits to register each angler and a 3-day tournament requires 4 credits to register each angler. 

How many credits do I need to maintain my account?

To keep your account active and available to the public, along with any tournaments, leaderboards, event logs, and registered profiles, there is an automatic debit of 5 credits per month on your account billing date. You will also be debited an additional 1 credit per month for each tournament you have in the system. For this reason, it’s important to always keep a positive credit balance on your account if you wish to keep it active. 

So, what do I need to sign up?

Signing up for a new Web Pro Tournament Manager account is simple and takes about 5 minutes to complete.  You’ll need just your organization’s name, your verified e-mail address, and a chosen subdomain name (usually a shortened version of your organization name, e.g. “mytournament”.)

After signup, you’ll be emailed your new login information with a link to your new account.

What happens if I don’t keep my account enough credits in my account to maintain it?

If you do not have enough credits in your account to maintain it on your monthly billing date, it will be automatically de-activated and no longer available online. Inactive accounts with no tournament-related activity for more than 90 days will be automatically deleted. Accounts inactive for more than 1 year are automatically deleted. Credits on deleted accounts will not be refunded.

How long are your contracts?

Web Pro Tournament Manager does not require any contract to use, but you must agree to the WPTM End-User Agreement to sign up.

Can I purchase the software instead?

Yes, we sell full licensing for the Web Pro Tournament Manager software which is usually more economical for larger-sized tournaments.  If you have an existing pay-per-use account, we can upgrade the license anytime. Contact us for payment options. We also have verified non-profit discounts available, so don’t be afraid to ask.

Pre-Sales FAQ


Should I purchase the software or use the pay-per-use feature?

For most fishing tournaments, the pay-per-use feature of Web Pro Tournament Manager works well and makes the most economical sense.  Specifically, if you run only one or two tournaments a year with a combined total of no more than 500 anglers, you would save money by using WPTM on a pay-per-use basis.  However, if the tournament(s) you run have a combined total of more than 500 participating anglers annually, it’s likely that you would save money in the long term by purchasing a license for the software instead.  To purchase a license, or if you have any additional questions, just contact us.

If I purchase a WPTM license, can I use it on for more than one tournament, or is it licensed to one event?

Once purchased, you can use the Web Pro Tournament Manager software for as many tournaments as you wish without limits.

The software is licensed to a single server, meaning that it must “live” under one domain. In other words, if you have two tournaments with two distinct websites (let’s say “tournament-one.com” and “tournament-two.com”), your best bet is to have the software installed under a new domain (like “liveresults.com”). Then you can put links on both websites to their respective Live Results pages.

If I choose pay-per-use, what happens to my tournament after it ends?

To keep your tournament online, you must maintain your account with sufficient credits per month. You can find out how many you need by clicking Account Summary under the credits icon on any page.

 

What happens if I don’t keep my account enough credits in my account to maintain it?
If you do not have enough credits in your account to maintain it on your monthly billing date, it will be automatically de-activated and no longer available online. Inactive accounts with no tournament-related activity for more than 90 days will be automatically deleted. Accounts inactive for more than 1 year are automatically deleted. Credits on deleted accounts will not be refunded.

My next fishing tournament is coming up soon. How much time do you need to setup Web Pro Tournament Manager so I can use it in my tournament?

Pay-per-use

You can get started immediately by creating your account online.  Just click Get Started above to begin.  We recommend that you have at least one week to get acquainted with the system and setup your tournament, team, and angler details prior to the start of your tournament.

 

Purchase License

A typical installation and customization of Web Pro Manager license requires one full week. We also recommend that you have at least one week to get acquainted with the system and setup your tournament, team, and angler details prior to the start of your tournament. So, we highly recommended that you make your purchase of the Web Pro Tournament Manager software at least 2 weeks before your tournament begins.

Some custom installations may require additional processing time. For instance, if you would like a custom design package with your Web Pro Tournament Manager to very closely match the design of your site, we recommend contacting us with more anticipation.

What kind of support can I expect for my tournaments?

Pay-per-use

E-mail us your support questions through the contact form on this website.  On-call and phone support is NOT included when you use Web Pro Tournament Manager on a pay-per-use basis.  

You can also request email or on-call support for a particular tournament directly from the software for a small fee depending on the amount of support time you ask for.

 

Purchase License

We know that learning a new software, no matter how easy it is to use, can be time-consuming and cumbersome. For that reason, we provide a free guided setup by phone for your first tournament to walk you through the basics and get your first tournament setup right. On top of that, we also provide on-call support completely free for your first tournament, with up to 15 hours of support time at no charge. 

After your first tournament, you can request email or on-call support directly from the Tournament Manager for a small fee depending on the amount of support time you ask for.

Using Web Pro Tournament Manager


Can the software send out emails to all the teams or anglers in a tournament as a bulk message?

Yes, the Web Pro Tournament Manager has a built-in “Send E-mail” function which allows you to send emails to all of your anglers, or just select ones from a specific tournament, series, or team. 

Your emails are stored in the system which means that you can edit and re-use them later on if you send similar emails in the future.

How do I get started with my first tournament?

Just follow the link sent to your email when you created your account to login.

Once logged in, you’ll be directed to the Dashboard where you can create your first tournament immediately.  If you have additional questions about how that process works, just watch the video (also available from the Dashboard) which will walk you through the steps of creating your first fishing tournament with WPTM.

Tournament Manager

Logos & Trademarks


Many of our brand assets are listed below so you can easily find the information you need. If use of a brand asset listed below is permitted, we explain the conditions for the permitted use and provide self-service instructions.

Any use of our brand assets in broadcast, such as in television of film production, must be approved by us in writing prior to use. Please see the Broadcast Request section below.

General usage guidelines

General guidelines that apply to all permitted uses of the Brand Assets:

  1. Avoid using Brand Assets in a way that suggests any type of association or partnership with The Web Pro or Web Pro Tournament Manager, or approval, sponsorship, or endorsement by The Web Pro.
  2. Do not present a Brand Asset in a way that makes it the most distinctive or prominent feature on your web page, printed material, or other content.
  3. Do not use The Web Pro’s Brand Assets in a way that is deceptive, harmful, obscene, or otherwise objectionable to The Web Pro.
  4. You may not present or feature the Brand Assets on websites containing content associated with pornography, gambling, or illegal activities.
  5. You may not combine our Brand Assets, or elements of our Brand Assets, with your own name or mark or generic terms.
  6. Do not use trademarks, logos, or other content that is confusingly similar to the Brand Assets.
  7. We do not require the use of either the ® or the TM attribution symbols with our Brand Assets.
Logos

Web Pro Tournament Manager MED. LOGO (PNG, 250 x 90):


Web Pro Tournament Manager SMALL LOGO (PNG, 200 x 26):


The Web Pro SMALL LOGO (PNG, 200 x 75):