Questions
directors ask

Yes. Creating an account and setting up your tournaments is completely free for new accounts. Test your leaderboards and reports with up to 3 free anglers per tournament, on unlimited tournaments, and every new account comes with 25 free credits as a bonus. From there, you buy credits to register additional anglers.

Signing up takes about five minutes. You need your organization's name, a verified email address, and a chosen subdomain name, usually a shortened version of your organization name such as "mytournament". After signup you are emailed your login details with a link to your new account.

Follow the link sent to your email when you created your account to log in. You land on the Dashboard, where you can create your first tournament right away. The walkthrough video on the Dashboard covers the steps of creating your first fishing tournament with WPTM.

You can start immediately by creating your account online. We recommend at least one week to get acquainted with the system and set up your tournament, team and angler details before the tournament begins.

Web Pro Tournament Manager does not require any contract. You accept the WPTM End-User Agreement at signup and go.

To keep it online, maintain your account with sufficient credits each month. You can see how many you need under Account Summary, behind the credits icon on any page. If credits run out on a billing date, the account deactivates and its pages go offline until it is topped up.

If there are not enough credits to maintain the account on its monthly billing date, it is automatically deactivated and is no longer available online. Inactive accounts with no tournament-related activity for more than 90 days are deleted automatically, as are accounts inactive for more than a year. Credits on deleted accounts are not refunded.

A single credit currently costs $1.65. The price changes with demand and availability, and is generally lower in the off-season and higher during active tournament months. Buying 400 or more credits at a time is discounted.

The first 3 anglers registering to your tournament are free. After that you need 1 credit per angler for a one-day tournament. Longer tournaments need one credit per angler for each day: a two-day tournament takes 2 credits per angler, a three-day tournament takes 3. Our online calculator estimates what your next tournament will need.

To keep your account, tournaments, leaderboards, event logs and registered profiles available to the public, 5 credits are debited automatically each month on your billing date, plus 1 credit per month for each billed tournament in the system. Keep a positive balance to keep the account active.

Yes. Buy 400 or more credits in one purchase and the whole purchase is discounted. Most organizations that run a season's worth of tournaments buy their credits once, up front, for that reason.

The software itself is not sold outright. For organizations running large or many tournaments, one-time license plans are available with unlimited teams and anglers: one tournament a year, or up to 5, 10 or 25. See the Pricing page for the current plans, then contact us to get started.

A license covers every angler in every tournament it allows, so there are no credits to buy or track. Licensed organizations can also connect their own domain name to the software and use our design-matching service, which keeps the look of your existing website on every public-facing page of the software.

Yes. Many organizations run their first tournament on credits and switch once they know how many events and anglers they handle in a year. Contact us with your numbers and we will show you where a license starts to cost less than credits.

Both are a few choices on the Tournament Setup page, and the software ranks everything for you from there:

1. Create the tournament from the Dashboard and set its dates.
2. Under Species, Sponsors and Pages, add the species you score and pick the scoring format: heaviest single fish for a big fish tournament, or the sum of each angler's or team's weights for total weight. Add divisions if you split adults, juniors, guides and so on.
3. Add your anglers or teams, either through online registration or at the check-in table.
4. On tournament day, enter each catch on the Event Log, with the weight coming straight from a connected scale or typed in.

Leaderboards, the TV output and the results page update as each catch is logged. The Dashboard video walks through the whole setup.

No. Cash, check, comp and other manual payment types are built into registration and the POS screen, and every payment is recorded against the angler or team with a printable receipt. A payment processor such as Stripe, Square, PayPal or Authorize.net is only needed if you want to accept credit cards, online or at the table.

Yes. The built-in Send Email and Send SMS tools reach all of your anglers, or just the ones in a specific tournament, series or team. Emails are stored in the system, so you can edit and reuse them for next year, and each message can carry a personalized WeighPass link.

Yes. With catch submission enabled, anglers submit catches from their phones with a required photo or video, and a signature if you want one. Submissions land in your event log for review and scoring.

Yes. WPTM runs in a web browser, so any laptop, tablet or phone with an internet connection works for administration, the registration kiosk, the weigh-in station and live results. Hardware such as scales, printers and scanners connects to the computer running that station.

Yes. Pay-per-use accounts can run as many tournaments as they like, licenses cover a set number each year, and tournaments can be grouped into a series with series leaderboards and messaging. Each tournament keeps its own registration, scoring and results.

Yes. Add unlimited full users (admins) and limited users (tournament assistants). Every change is tracked, so the System Log shows who did what and when across all of your user accounts.

Your login can stay active for up to 90 days:

1. Give each person their own username and password. If someone else logs in under your account while you are logged in, you are logged out the next time you do anything, because the IP address no longer matches what the system expects. That is for security and for accountability in the system logs.
2. Check the "Remember me" box before you click Sign In. That is what keeps you logged in for 90 days.

If you still get logged out after both, your internet provider may be changing your IP address frequently. It is rare, and the fix is to ask the provider to update your router.

WPTM is very flexible and allows for both simple and very complex setups. If you need something it does not do, such as a custom registration form, component or plug-in, contact us and we will quote the work involved. We do not provide refunds for software or credit purchases if the software does not meet all of your needs, so please confirm before you buy. We can give you access to a full working demo to make sure of it.

From us. We supply compatible scales, thermal printers, barcode and QR-code scanners and card readers, and full weigh-in kits, for purchase or rental. Contact us with your tournament dates and what you already own and we will quote the rest.

If it is a Pro Tournament H2 Series or CS19, a ScaleMaster II, or a Mettler Toledo IND 560, 570 or 780, yes: our custom-built driver sends its weight to your tournament in real time, locally and remotely. If you have a different scale, contact us with the model before your tournament and we will tell you whether it can be connected.

WeighPass is enabled on every account by default, and your anglers only need their phones. On your end, connect a QR-capable scanner to the data entry computer at the scale. We recommend an always-on model so nobody has to press a button between anglers. Scan the pass and the angler's profile is selected on the catch form or added to the weigh-in queue.

Any thermal receipt printer connected to the computer works out of the box. Enable receipt printing on the catch log and a ticket prints for each catch; enable it on your registration forms and the kiosk becomes self-service.

For new accounts, setup assistance is completely free for your first tournament. We help get your registration, live scoring and payments set up so you are up and running immediately. For dedicated support during a tournament there are three tiers:

• Email-only support, $50 per hour. A dedicated tournament specialist for the hours you specify, by email, with most requests answered within 15 minutes during your session.
• Phone and email support, $100 per hour. A dedicated specialist on call for the hours you specify, with a direct phone number and email address, for tournaments that need an immediate response.
• On-site support, $650 per day for up to 8 hours or $850 per day for extended days. A specialist with you at the tournament to set up, monitor and assist with in-person registration and live scoring, and to find and fix anything in your settings that could cause trouble.

Request any tier by enabling support on your Tournament Setup page and clicking Submit Support Request.

Yes. Our on-site support tier puts a trained tournament specialist at your event to set up your stations, watch registration and live scoring as they happen, and manage the software throughout. It is $650 per day for up to 8 hours of active support, or $850 per day for extended days. Book it through Submit Support Request on your Tournament Setup page, as early as you can so we can plan travel.

Dedicated support is scheduled around your tournament, not office hours. The phone and email tier gives you an on-call specialist with a direct number for the hours you specify, weekend and early mornings included, and the on-site tier puts one at your event. Submit the request from your Tournament Setup page ahead of time with the hours you need covered, and we will confirm your specialist and their contact details before the weekend.

Yes. The User Guide has step-by-step articles and videos for every part of the software, from creating your first tournament to connecting scales and running WeighPass at the weigh-in. Setup help on your first tournament is free, and you can ask for a full working demo before you buy.

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Web Pro Tournament Manager and The Web Pro logos are available in PNG at several sizes for permitted uses such as sponsor pages and tournament materials. Contact us and we will send the current files, along with the WeighPass mark if you are promoting it to your anglers.